Privacy Policy

We collect information you provide when you enroll in our DigiGold savings plan, make payments, or contact us for support.

Personal Information:

• Name and contact information (email, phone number)
• Date of birth and gender
• PAN Card details (required for KYC compliance)
• Government ID proof
• Payment transaction details
• Account credentials

Automatically Collected Information:

• Device information (IP address, browser type)
• Usage data (pages visited, features used)
• Essential cookies for authentication

We use the information we collect to:

• Process your DigiGold enrollment and verify your identity (KYC)
• Process and track your gold savings payments
• Calculate and credit your gold weight bonus
• Send payment confirmations and account updates via SMS and email
• Provide customer support
• Process redemption requests at maturity
• Comply with legal and regulatory requirements
• Prevent fraud and ensure account security

We do not sell or trade your personal information. We may share information only in the following circumstances:

Payment Processors:

We share necessary transaction details with our payment gateway (CCAvenue) to process your UPI payments securely.

Legal Requirements:

We may disclose information when required by law, including tax authorities and regulatory bodies as per Indian financial regulations.

Communication Services:

We use SMS and email services to send you transaction confirmations and important account notifications.

We implement appropriate security measures to protect your personal and financial information:

• SSL/TLS encryption for all data transmission
• Secure payment processing through certified payment gateways
• Encrypted storage of sensitive information
• Access controls and authentication mechanisms
• Regular security assessments

Your PAN Card and KYC documents are stored securely and used only for identity verification and regulatory compliance.

We use only essential cookies required for the functioning of our DigiGold platform:

• Authentication Cookies: To keep you logged in securely
• Session Cookies: To maintain your session during payment transactions

We do not use marketing or advertising cookies.

You have the following rights regarding your personal information:

• Access: Request a copy of your DigiGold account information
• Correction: Request correction of inaccurate information
• Transaction History: View all your payment and bonus records
• Communication Preferences: Manage your notification preferences

Note: Due to regulatory requirements, we cannot delete KYC information or transaction records during the plan tenure and for the legally mandated retention period.

We retain your DigiGold account information and transaction records for the duration of your plan (330 days) plus an additional period as required by Indian tax and financial regulations. KYC documents are retained as per regulatory requirements.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or SMS. The updated policy will be posted on this page with a new "Last updated" date.